All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.92 % uptime
Today
CMS/Backend ? Operational
90 days ago
99.92 % uptime
Today
E-commerce, Online Ordering, or Pre-Order & Catering Operational
90 days ago
99.92 % uptime
Today
Reservations Operational
90 days ago
100.0 % uptime
Today
Fastly New York (LGA) Operational
Stripe API Operational
Stripe Checkout.js Operational
Stripe JS Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS elasticache-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
BentoBox e-commerce stores are experiencing high load times
Resolved - This incident has been resolved.
Mar 19, 20:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 20:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 19:50 EDT
Investigating - BentoBox is currently experiencing performance issues that are affecting e-commerce stores' ability to load.

Our engineering team is actively working to investigate the issue as quickly as possible. We're very sorry for the inconvenience and appreciate your patience as we work through this.
Mar 19, 19:48 EDT
BentoBox websites, backends and e-commerce stores are currently not loading
Postmortem - Read details
Mar 20, 16:03 EDT
Resolved - As of 14:50 pm EDT, the issue affecting customer websites, backends, and e-commerce stores' ability to load has now been resolved. Due to an outage with one of our 3rd party platforms Snowflake, features like Best Sellers and Upsell on our e-commerce products, as well as revenue and diner insights on the BentoBox dashboard, are still being affected. If you'd like to monitor Snowflake's status, you can visit this page: https://status.snowflake.com/
Mar 19, 17:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 14:50 EDT
Identified - This issue has been identified and a fix is being implemented.
Mar 19, 13:53 EDT
Update - We are continuing to investigate this issue.
Mar 19, 13:36 EDT
Investigating - BentoBox is currently experiencing an issue that is affecting customer websites, backends, and e-commerce stores' ability to load.

Our engineering team is actively working to investigate the issue as quickly as possible. We're very sorry for the inconvenience and appreciate your patience as we work through this.
Mar 19, 12:30 EDT
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