Sites slow or unable to load

Incident Report for BentoBox

Resolved

Our websites were loading slowly or unable to load from 6:50pm to 7:09pm and again from 7:24pm to 7:30pm.

During this period of time we faced a highly distributed denial of service attack that our automated systems started automatically blocking. Because this attack was highly distributed and coming from several thousand bots, it was able to overwhelm our servers during the period of time noted above.

We have updated our detection rules and automated blocking mechanisms to better respond to this type of attack.

Posted May 26, 2023 - 19:42 EDT

This incident affected: Websites and E-commerce, Online Ordering, or Pre-Order & Catering.